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Open your account with clear privacy controls

Your account, wallet and device data are handled under this Privacy Policy before you open the lobby.

DANA wallet data contextOVO receipt checksGoPay transaction IDQRIS scan recordAccount device controls

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Explore how our privacy policy applies

caturwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy rules help you decide what to share before you create an account, verify a wallet or contact us. We collect data you enter, such as name, mobile number and email, plus account events such as login time, device type, IP area and wallet receipt

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details. When you use DANA, OVO, GoPay or QRIS, we record the transaction ID, amount, timestamp and status so we can match the wallet movement to your account. We also keep support messages when you ask about a privacy change, access issue or data correction. Access
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to some account features depends on local law, and this policy explains how privacy handling works when an account is active, paused or closed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP

Check privacy help channels before sharing

Fast privacy help matters when a login alert, wallet receipt or device session looks unfamiliar. Our team handles privacy requests through live chat, WhatsApp and email from 09:00 to 23:00 WIB. If you are in Jakarta or elsewhere in Indonesia, send the account phone number, the payment rail involved and the date of the issue so we can find the right record without asking for unnecessary data.

Team online

Live chat privacy desk

Use live chat for same-day privacy questions about login alerts, cookie choices or wallet receipt records. We may ask you to confirm your account phone number before sharing any account-specific detail.

WhatsApp data request

Send WhatsApp messages for access, correction or deletion requests linked to your account. Include the last payment rail used, such as DANA or QRIS, but never send wallet PINs or passwords.

Email record channel

Use email when you need a written privacy trail for account data changes. Our team logs the request, checks identity markers and replies with the next step during 09:00 to 23:00 WIB.

DATA HANDLING

Manage your account data with us

Practical privacy controls are built into your account flow, not hidden behind long forms. You can update contact details after login, check active sessions through Account > Security > Devices, and ask…

Account registration data

During account opening, we collect the mobile number, email and username you provide. That data lets us protect login access, send security notices and connect support messages to the correct account record.

Wallet verification records

For DANA, OVO, GoPay and QRIS activity, we keep transaction IDs, timestamps, amounts and status messages. We use these records to match wallet movements, investigate disputes and prevent account mix-ups.

Cookie and device signals

Cookies help us remember language preference, session status and device checks. You can clear browser cookies, but doing so may ask you to log in again before opening Baccarat or Crash Games.

Security access path

Go to Account > Security > Devices to see active sessions and remove a device you no longer use. If a session looks unfamiliar, contact support before sending more personal data.

Retention and closure

When you close an account, we restrict routine access to profile data and keep required records for security, dispute and legal handling. We do not keep extra copies for marketing lists.

Change request handling

Ask us to update incorrect phone, email or wallet reference data through live chat, WhatsApp or email. We verify account control first, then record the change so future support checks stay consistent.

See privacy answers before you join

Privacy questions usually come up before registration, after a wallet payment or when a device alert appears. These answers explain what we collect, why we use it and how you can reach us about access, correction or removal requests. Keep your account phone number and recent DANA, OVO, GoPay or QRIS reference ready when contacting support.

It covers data you give us, including mobile number, email, username and support messages. It also covers account activity, device signals, login timestamps and wallet records from DANA, OVO, GoPay and QRIS.

We collect wallet details to match your payment to your account and resolve disputes. The record usually includes transaction ID, amount, timestamp, payment rail and status, not your wallet PIN or password.

Yes. Contact live chat, WhatsApp or email with your account phone number and the field that needs correction. We verify account control first, then update the record or explain what else is needed.

Cookies keep your session, language choice and device checks working in the browser. You can clear them through your phone browser settings, but you may need to log in again after clearing stored data.

After login, open Account > Security > Devices to see active sessions. Remove any phone or browser you no longer use, then contact support if a device entry still looks unfamiliar.

We keep records while your account is active and for the period needed for security checks, payment disputes and legal handling. After closure, routine access is restricted to staff who handle those matters.

You can ask us to remove or restrict account data through support. Some records may need to stay for payment disputes, security checks or legal duties, and access to services depends on local law.

Open your account with clear privacy controls

Check privacy help channels before sharing

Live chat privacy desk

WhatsApp data request

Email record channel

Manage your account data with us

Account registration data

Wallet verification records

Cookie and device signals

Security access path

Retention and closure

Change request handling

See privacy answers before you join

01 What personal data does this Privacy Policy cover?

02 Why do you collect wallet transaction details?

03 Can I ask caturwin to change wrong account data?

04 How do cookies affect my privacy on mobile?

05 Where can I see devices connected to my account?

06 How long do you keep account and payment records?

07 Can I request removal of my account data?

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